Air ticket refund: Supreme Court reserves order on lockdown flights – india news


The Supreme Court on Friday reserved its order on a batch of pleas seeking refund of airfare to passengers whose flights were cancelled during the lockdown that began on March 25.

Several flights — international and domestic — were cancelled during the lockdown, the refund for which has become a contentious issue as airlines are offering credit shells instead of monetary refund.

Non-government organisation Pravasi Legal Cell, which filed one of the pleas, has claimed that not refunding the money is illegal and violates Directorate General of Civil Aviation’s (DGCA’s) requirements.

DGCA has clarified that tickets booked during the lockdown will be immediately refunded. Also, booking amount for tickets booked prior to the lockdown for flights up to May 24 would be refunded as credit shell. DGCA also clarified that the refunds were applicable to passengers of all flights which were cancelled.

The central government, meanwhile, suggested airlines pay customers a monthly interest of 0.5% for delay in refunding the booking amount for cancelled air tickets, which the airlines are resisting.

Source link