“In view of the unfolding severe impact of COVID-19, the aviation industry is facing serious challenges. Flights are being curtailed, cancelled and disrupted almost on a daily basis. Resultantly, passengers are also facing the brunt. Their travel plans are also getting hit and disturbed. In the current scenario, it would be appropriate if airlines support their passengers in this tough time by waiving off cancellation/reschedule charges or by providing any other incentive,” says the note issued to all schedule airlines on Friday.
“In light of hardship faced by passengers, airlines may like to consider and take an appropriate call, accordingly,” it adds.
While many airlines have waived these charges for flights to affected countries, some have offered one-time waivers across their network. But the impact on travel is so high that passengers say rescheduling tickets is not easy due to high call volume at airline helplines.
“We are doing our best but corona is the biggest crisis ever faced by the airline industry. The government must come to airlines’ rescue unless it wants a few others to fold up like Kingfisher and Jet. Reducing taxes on jet fuel is something that should be done immediately,” said an airline official.