Govt asks Telcos to be ready with new KYC process by Nov 5

Telecom department has directed telcos to stop using Aadhaar for eKYC after supreme court banned use of Aadhaar by private entities for digital authentication


The Department of Telecommunications (DoT) has asked telecom operators to be ready with an alternate verification process for approval from the department by November 5, as it ordered the operators to stop using Aadhaar e-KYC for the verification process.


The DoT in a notification on Friday ordered immediate discontinuation of the Aadhaar-based verification process for telecom subscribers in accordance with the Supreme Court’s verdict on September 26 which barred private entities from possessing Aadhaar details of their customers.

“All licensees are to discontinue the use of Aadhaar e-KYC services of the Unique Identity Authority of India (UIDAI) both for verification as well as for issuing new mobile connections. All operators shall ensure its implementation across the country in a time-bound manner and compliance in this regard be submitted by November 5, 2018”, reads the notification.

Though in its notification, the department has also said that telcos should figure out an alternate digital process to replace the current one. A digital verification is faster, more streamlined and cost-effective for telcos compared to physical verification. But now, it cannot be based on Aadhaar.

The new process, as suggested by telcom operators, could include a customer acquisition form (CAF) digitally processed with live photographs of subscribers and scanned images of proof of address and identity. This will atleast make the entire process paperless. If a consumer wants, he/she can still submit Aadhaar card as a proof of identity or address for mobile verification.

Any modification if required in the process by the government shall be carried out with a period of 30 days, it noted.

Directing TSPs to stop the use of Aadhaar-based verification, DoT said: “All licensees shall discontinue the use of Aadhaar e-KYC service of UIDAI for re-verification of existing subscribers with immediate effect.”

The system proposed by the operators envisaged that the Customer Acquisition Form would be embedded with live photograph of subscriber and scanned images of proof of identity (POI) and proof of address (POA), thereby digitizing the end-to-end process of providing new subscriptions.