A passenger onboard the prestigious Deccan Queen has complained that omelette served to him contained worms. Taking cognisance of the allegations levelled, the Central Railway (CR) said that it had asked the Indian Railway Catering and Tourism Corporation (IRCTC) to look into the matter.
The 33-year-old passenger, Sagar Kale, who runs a sop in Tulshibaug area of the city was travelling from Mumbai to Pune on July 19. On-board he ordered bread-omelette from the pantry. According to a report, the passenger alleged that when the omelette was served there were worms on the plate, in the pepper pouch and in the tomato sauce.
Kale said that the IRCTC staff told him that they will replace his food but he had already shot a video of the food served. He lodged a complaint with the Railways on Wednesday. Citing the delay in lodging the complaint, he said that he was unaware of where to go. He reportedly claimed that an activist named Harsha Shah took him to railways officials to lodge a complaint in the matter.
Manoj Jhanvar, CR spokesperson said that they have forwarded the complaint to the higher authorities of IRCTC who looks after the catering service on the trains. Meanwhile, Shah, president of Railway Pravasi Group said that the food served by IRCTC is of inferior quality and even the Comptroller and Auditor General of India passed strictures against IRCTC two years back.
He added that such problems occur because the work is being outsourced and private parties are responsible for cooking food. Shah added that the passengers are completely unaware of the food supervisors on trains, also, there is no complaint book available on the trains.
However, the assistant manager of IRCTC, G V Sonna has reportedly said that they have received the evidence with the complaint so far. She also denied the allegation levelled against them of serving food of inferior quality. She claimed that in the last one year they have not received one complaint about food quality.